1. Introduction
Welcome to Kayru Travels ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with us in other ways.
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
2.1 Personal Information You Provide
We collect information that you voluntarily provide when you:
- Make a booking or inquiry
- Create an account on our website
- Subscribe to our newsletter
- Contact us via phone, email, or contact form
- Participate in surveys or promotions
This information may include:
- Identity Data: Full name, date of birth, nationality, passport details
- Contact Data: Email address, phone number, postal address
- Travel Data: Travel preferences, dietary requirements, medical conditions relevant to travel
- Financial Data: Payment card details, billing address
- Communication Data: Your correspondence with us
2.2 Information Collected Automatically
When you visit our website, we automatically collect certain information, including:
- IP address and device identifiers
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website addresses
- Geographic location (country/city level)
2.3 Information from Third Parties
We may receive information about you from:
- Travel partners (airlines, hotels, tour operators)
- Payment processors
- Social media platforms (if you connect your accounts)
- Marketing partners
3. How We Use Your Information
We use the information we collect for the following purposes:
✈️
Service Delivery
Processing bookings, managing reservations, and providing travel services
💬
Communication
Responding to inquiries, sending confirmations, and providing travel updates
⚡
Improvement
Enhancing our website, services, and customer experience
📧
Marketing
Sending promotional offers and newsletters (with your consent)
🛡️
Security
Protecting against fraud, unauthorized access, and illegal activities
⚖️
Legal Compliance
Meeting legal obligations and regulatory requirements
4. Information Sharing and Disclosure
We may share your information with:
4.1 Service Providers
Third parties who assist us in operating our business, including:
- Airlines, hotels, and accommodation providers
- Tour operators and local guides
- Payment processors and financial institutions
- IT and hosting service providers
- Marketing and analytics providers
4.2 Legal Requirements
We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
We Never Sell Your Data
We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- SSL/TLS encryption for data in transit
- Encrypted storage for sensitive data at rest
- Regular security assessments and audits
- Access controls and authentication measures
- Employee training on data protection
- Incident response procedures
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but will notify you of any breach affecting your data as required by law.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website.
6.1 Types of Cookies We Use
| Cookie Type |
Purpose |
Duration |
| Essential |
Required for website functionality |
Session |
| Functional |
Remember your preferences |
1 year |
| Analytics |
Understand how you use our site |
2 years |
| Marketing |
Deliver relevant advertisements |
90 days |
6.2 Managing Cookies
You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
📋 Right to Access
Request a copy of the personal information we hold about you
✏️ Right to Rectification
Request correction of inaccurate or incomplete information
🗑️ Right to Erasure
Request deletion of your personal information (subject to legal obligations)
⏸️ Right to Restrict Processing
Request limitation of how we use your data
📤 Right to Data Portability
Receive your data in a structured, machine-readable format
🚫 Right to Object
Object to processing based on legitimate interests or for marketing
To exercise any of these rights, please contact us using the details provided below. We will respond to your request within 30 days.
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
For family travel bookings, we may collect children's information with parental consent solely for the purpose of making travel arrangements.
9. International Data Transfers
As a travel company, we may transfer your information to countries outside your country of residence for the purpose of fulfilling your travel arrangements. These transfers may include:
- Sharing information with hotels and tour operators in destination countries
- Processing payments through international payment systems
- Using cloud services hosted in various locations
We ensure appropriate safeguards are in place for all international transfers, including standard contractual clauses and data processing agreements.
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will:
- Update the "Last Updated" date at the top of this policy
- Notify you via email if you are a registered user
- Display a prominent notice on our website
We encourage you to review this policy periodically to stay informed about how we protect your information.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
